880 E Ridge Rd, Rochester, NY | Directions 1462143.196895 -77.594056
Bought my daughter's wedding dress there 4 years ago. The owner was more interested in getting the dress paid in full and removed from her shop than in getting it to fit (dress was ordered 2 sizes too big and about 6" too long even though we paid extra for the dress to be cut to length. The seamstress was wonderful though and accomplished a miracle. THis is NOT a full service salon and would not purchase a wedding dress there again.
DO NOT, DO NOT, DO NOT GO HERE!!! They ordered me the wrong dress, The wedding is in 2 weeks and I had to pay full price (minus 10%) on a SAMPLE dress that has been tried on by hundreds of woman that 1) I didn't order 2) I have to pay for it to be altered 3)I have to pay to have it cleaned. **NOT TO MENTION THE DRESS HAS THE WORD "SAMPLE" EMBROIDERED ON ON THE LOWER LEG AND DUE TO THE MATERIAL IT CAN NOT BE REMOVED!!! Went to get fitted for the SAMPLE dress yesterday and had to call the COPS because she wouldnt let me try it on or talk to anyone without paying in full! $300 later, I'm left with a dress that I didn't want, didn't order, and has the word SAMPLE Embroidered on it!! And, they messed up another girls order in our bridal party - they ordered her the wrong color shall and don't have time to order a new one! and wont issue a refund!
I do not recommend. I went to Bella You with my bridal party in January. I ordered my wedding dress and my bridesmaids' dresses there. We asked that jackets be included with the bridesmaids' dresses. When the owner was finishing our order I asked her just to make sure that we had the jackets. She brushed me aside, acting like I was unreasonable to want to doublecheck and assuring me that she had everything under control. Months later when I went to pay for my wedding dress I asked about paying for the jackets for the bridesmaids too. She smiled condescendingly and said "We didn't order any jackets, remember?" I told her that I asked for jackets in January. She cut me off and started saying "Calm down, calm down, calm down. There isn't a problem. Everthing will be fine" and was very condescending and nasty. As it turned out, the seamstress, Josephine Garcea, was able to find material that matched and help us, but if not for her, things wouldn't have "been fine." In addition to the owner's condescending attitude, she also failed to keep track of the bridesmaids' dresses. They arrived more than a month late, and no one in the store ever seemed to know if they were on the way or not. If you're interested in a positive experience I would recommend skipping Bella You and contacting their seamstress directly. She's an independent contractor and can make anything you want, without a pattern, for less!
The color ot the dresses we ordered was gorgeous! Margaret assured me that it would be and she didn't disappoint! Thanks so much to everyone at Bell You!!
A day at Bella You was tremendous I mean, I tried in so many wedding dresses it wasnâ??t even funny! I was going to find the right one for me after thousands of dresses it seemed that day. I was extremely happy to have the help of Margaret I mean you were extremely helpful and I knew I could come in with the confidence in that I would have been received with a great welcoming after I was referred by one of my closest friends! I will strongly recommend you to my friends. Thanks a lot for this great experience!
I want to thank you Bella you have been so nice and friendly with me and my mother, I am very satisfied with my experience in your shop. I found some of the most beautiful dresses Iâ??ve ever seen. I know I came to the right place with my mother. Thank you and I will recommend any bridal here.
I give them a five star because I had a blast trying on all the bridesmaids dresses. They have a great selection and the service is wonderful i did the one dress that I will wear in my wedding the day of my life. Thank you.
great – Helped me find the perfect dress last minute with friendly service
Positively Charming! – Margaret was wonderful! She really helped me out with gown selection and fitting! She made very good suggestions, without being at all pushy. Positively charming!
You guys were so friendly, helpful, and patient! I could not have been happier with my visit!
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