05/20/09
Awful Experience/Terrible Service/Overpriced
by honestjax
Where to begin...My sister booked three bridesmaid appointments (for her, myself, and a third). She was told repeatedly that the updoes would cost $45-$55. The man who did my hair did an awful job - He was supposedly a senior stylist, but a monkey could have done a better job. He loaded my hair w/ hairspray, could not get my hair to poof to save his life (when I did it myself the day before), and did not know how to use a curling iron. He referred to his creation as "stunning." Not even close.
I was charged $85.
The staff could not keep appointment times straight - there was a disconnect b/w the computer system and the hand written schedule. I had to debate w/ the incompetent receptionist for 10 min. to get her to honor my sister's and the third bridesmaid's appointment times (it's a big deal when you are on a strict schedule on a wedding day when your appointment gets moved back by an hour).
My sister had the same stylist as I did. He curled her hair, which is shorter than shoulder length, and charged her $85. She spoke w/ the manager, who reduced the price to $65, which was still more than my sister was promised. The manager then said she would reduce our price to $65, but that was six days ago, and I see no credit on my banking statement.
- Pros: None
- Cons: Dishonest and terrible management. Incompetent staff.
02/04/08
GREAT customer service with a beautiful smile
by Alanzorichardo
Only one word can sum up the service I got at Michael spitale salon "AMAZING". Not only is it at a great location to my home and work. The one on one attention I got from Leah was incredible, she took the time to do what I wanted " although it was not an easy task" she really went above and beyond her call. I would have played her 5 times the amount she asked for , and would have expected the job she did right out of manhattans finest salons.. Leah you have a true talent -Alanzo Richardo
- Pros: beautiful salon
- Cons: the ceiling fan makes noise in the bathroom
12/19/07
fantastic salon
by jjans
whoever rated this salon boring must have been another salon owner! This place is the best people watching place in roc.I didn't see one boring average style walk out of the salon in the 2.5 hours I spent there.just beautiful people and beautiful work michael did my highlights and cut and I am in love!!! His work is evident of his exceptional training he has even done hairshows overseas.He listens and will only do whats right on you.Everyone is so friendly I felt like I was back home in minneapolis.Also if the person who rated really knew anything about salons they would have noticed the custom copper and all the excellent artwork in the place.That salon belongs in new york city on madison ave.
- Pros: lots going on,yet calming atmosphere.friendly and professional
- Cons: so many great hair people under one roof
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