291 Exchange Blvd, Rochester, NY | Directions 1460843.148503 -77.611752
Neighborhoods: Corn Hill
On Wednesday, June 19th I was eating lunch at Panzari’s Italian Bistro between the hours of 1pm and 2:20pm. Due to the lunch time the rush, the parking lot was very full so I parked outside of your pub which is located in the same parking lot as Panzari’s. When I had finished lunch, I went back to my car to find it missing. I went into your pub and spoke with a bartender asking her if she saw someone take my car and was told that it was probably towed. She was very aloof and didn’t seem to know where any of the signs were in the parking lot giving me the name of the towing company or why it was towed.
I eventually found a sign noting the towers name and address, however the red & white sign above this sign stated that the parking lot was for restaurant and shopping patrons; I was a restaurant patron. Because this sign states you must be a restaurant patron to park in the parking lot and my car was towed even though I was visiting a restaurant in this lot, I believe I was a victim of predatory towing.
The City of Rochester law (ordinance 83-317, section 108A-7) regarding towing practices clearly states, “The signs shall state that unauthorized vehicles will be towed at the vehicle owner's expense and shall contain the towing company's name, the telephone number to call to retrieve towed vehicles, and the street address where towed vehicles may be retrieved.” I took video and pictures of all the signs in that parking lot and can prove that there is no sign that states the parking places in front of Nathaniel’s Pub are specifically reserved for patrons of the pub while also stating that if you park there, your car can be towed at the owner’s expense. I can also prove by my restaurant receipt from Panzari’s along with having a witness with me who was also having lunch that I was there between this timeframe.
Needless to say, I will never be going to Corn Hill Landing Plaza owned by Mark IV Enterprises, trolled by TNT Recovery & Flower City Towing and will be telling everyone I know about my experience.
Disgusting – This place is ridiculous and knows nothing about customer service. I went there with a friend on a Sunday around 4:45PM which one would think is close enough to dinner time. My friend and I were the only ones in the restaurant ordering food and it took nearly an hour. We ordered wings and a wrap. After waiting over 45 minutes we were informed that the fryers were being cleaned and it was take an additional 15 minutes. All we got in compensation was an extra 2 wings. We will DEFINITELY not be going back. On top of this, the bathrooms were disgusting and fruit flies were flying all around. A fly even landed in a drink making it undrinkable. Please DO NOT support Nathaniel's.
Towed from Nathaniels – I went there for lunch on a Monday, a little before they opened. After trying the door, someone walking up to the door (possibly an employee) informed me that they didn't open until 11:30. I decided to leave my vehicle (walking) and come back after they opened. When I returned about an hour later to get lunch, my vehicle had been towed. Nathaniels bartender explained that I had been seen on camera parking in their nearly empty lot and walking away. 3 Hours, a 3 mile walk and $184.00 later I got my vehicle back and was able to get something to eat, obviously not at Nathaniels.
First I tried calling, then emailing and finally calling again before got in touch with absentee Andy one of the owners. I explained the in justice, but telling me he would get back to me, left the situation unresolved at my expense. I can only assume that towing fees are needed to keep this business open. You won't see my car parked there again...
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