What a Great Place !.
I have been going to the lunch box spot for years and the food is always excellent and the service is always the best. They are so friendly and the portions are HUGE! The owner is always in house and when he is not busy in the back he is up front and actually taking care of people too. Great place!
Lunch Box spot disappointing.
My daughter won a free sub at the Lunch Box spot in Henrietta NY. I went there for lunch today with my 3 kids. They had pasta dinners on the menu and the kids wanted pasta so I ordered one dinner dinner for everyone to share. Any mom knows to order sauce on the side when ordering pasta for kids in a restaurant..I clearly stated more than once I wanted the SAUCE ON THE SIDE.
Pasta arrives and is covered in sauce. Kids refuse to eat it. I brought the pasta back to the woman who had taken my order and reminded her I had ordered it with sauce on the side. She tells me that the meatballs have sauce on them and I told her that was ok but I wanted pasta with no sauce and I wanted sauce on the side. No apology for screwing up.
Pasta comes back to me "he took as much sauce off as he could". No apology. No offer to make me a new meal. The woman asked me if that was ok, I said "I hope so" and took it. I was so dumbfounded that they didn't try to fix their mistake that I didn't know what to do.
The kids ate it and yes it was pretty good pasta. But now I am doing an extra load of laundry to get the sauce out of their clothes. I went back inside (we were eating outside) to get more napkins and told the woman that I was very disappointed. She told me she would let the owner know. Did he come to say he was sorry?? NO! We sat there and ate the food and NEVER ONCE saw the owner.
The food wasn't bad but there are plenty of other places to get that kind of food that are just as good. But I will not be doing business with someone who refuses to fix their mistakes and would rather loose a customer than an order of pasta.