Supercuts does a better hair style !!! RUDE stylist. I had a Groupon for this salon so I booked an appt. with Orlando. I had highlights, conditioning and a hair cut. I was there for almost 3 hours. He stripped the color out of the hair for the highlights and then recolored it. I have to admit the highlights do look good. HOWEVER ... when it came to the haircut, not good at all. I have very thick hair and it was down to the middle of my back. He cut six inches off all the way around and was done. That is NOT a style .. it was exactly what I had when I walked in only shorter. When I tried to explain to him what I wanted, he told me that I didn't need to be so rude. EXCUSE ME ?!?!?!?!? It was as if I had personally insulted him when I tried to tell him, as the CUSTOMER, what I wanted. I have always had my hair texturized and he told me that I didn't want that. When I showed him the part of my hair that needed thinning, he picked it up and started hacking at the ends. I had had enough and told him so. When I went to the front of the salon to pay, I assumed that I would owe more than the Groupon and after turning around to get my wallet, I turned back and he as at his station cleaning up. I stood there for a little bit and then said Hello? He turned to me and said, "We're done". How flipping rude !!!!! The next day, I sent the owner of the salon a detailed message of what had occurred and never heard a word back. I can certainly understand now why they have a Groupon and why the salon was so empty. the owner cut his dad's hair and one other customer the whole time I was there. Unfortunately, the owner had left halfway into my appt. I actually went home and put some layers into my hair myself. It's a good thing my hair grows fast because this length is not what I wanted. That didn't seem to matter to Orlando. He never even checked to see if the lengths were even on both sides, which they definitely are not. There are places where the length needed to be trimmed to match the rest of it but he never bothered to even check. I should have known ... as my father used to say, "If it looks too good to be true, it probably is."
I have never gone to The Soho Salon before, but after a lot of researching I called to make a color appointment (I had to call 3 times for anyone to even answer the phone) and when I finally got a hold of someone they said that I could come in that Friday for at 5:30 for the appointment (and the next day I received an email confirmation reminding me of my appointment). So that Friday I drove over to the Salon, and come to find out all the doors were locked and the lights were turned off. I waited around for about 10 minutes outside in 30 degree weather because I was a little bit early but no one showed up. I called and left a message asking for someone to please call me and let me know what was going on, however I did not receive any call and have received no apology.
I ended up calling Scott Miller Saturday morning, and they were able to get me in that afternoon, I have never been happier with the service and with my new hair color. Please be cautious when making an appointment with The Soho Salon, because the might end up making you wait out in the cold for nothing too.
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