1 N Main St, Pittsford, NY | Directions 1453443.090993 -77.515425
Yesterday, two hours before my appointment, the technician called and had to cancel; her vacation had run long. I was disappointed but understood. I The last thing she said to me was "see you in the morning, thank you so much for your flexibility."
This morning she did not show up, nor did she answer her cell phone. I left a message on the salon voice mail, saying she missed our appointment and to please have a manager call me back.
No one called me back. I continued calling throughout the day, at least 4-5 times, but did not leave additional messages. I wanted to talk to a manager because I knew a good, professional manager would have:
(a) Acknowledged me. Because I am a human being who now had wasted hours of my time.
(b) Apologized, because that's what professionals do when mistakes are made. The apology would them open the door for me to give them another try.
(c) And most importantly, and the reason I kept calling back, a good, professional manager would have bent over backwards to fit me in for an appointment today, before my trip.
On my call #4 or 5, someone did answer. The manager came on and was absolutely disgusting. I was very caught off guard. I had not been rude and I had no idea why he was so angry at me (unless they were screening their calls, intentionally not picking up because they don't know how to be professional or keep customers, and were frustrated I hadn't gone away yet?) ~
Manager Chaz said that she rented a booth from him and the missed appointment had nothing to do with him. To which I replied, "Sir, in all due respect, it does affect you. I hired her under your business name. When I go online and write about having a wonderful or terrible experience, that is on your business-" He hung up on me.
Moments later, the owner called me. Told me that my appointment was in the calendar for next Wednesday, not today. To consider it cancelled. They didn't want my business. And HE hung up on me.
I was even more confused. How did I misunderstand the words "See you tomorrow?" or the other words, "We will get it done before your trip on Thursday, so sorry I messed with your schedule."? Better still, how come the manager and owner were so angry at ME? I had done nothing but try to give them my business. And even if I screwed up in a way I don't see, how do they think it is okay to treat a potential customer like that?
I checked my email, and there was one from her, sent yesterday, confirming my appointment for this morning at 9am.
So Or the woman who missed our appointment changed the schedule to cover her a** and lied to the owner. I had an appointment made weeks ago canceled and rescheduled, then a no-show, then no calls returned, then rudeness and hung up on, then called back to be hung up on again.
These people are absolutely nuts. And apparently stupid too, if they are turning away business. Am new in town and have been bouncing around trying to find a stylist I like; they just lost out on years of potential business. I am not upset she rescheduled. I am only a little annoyed she overslept and missed the appointment. We have all done that. But I am livid at the way I was treated in the fallout. Please, for the love of humanity, take your business elsewhere.
Supercuts does a better hair style !!! RUDE stylist – I had a Groupon for this salon so I booked an appt. with Orlando. I had highlights, conditioning and a hair cut. I was there for almost 3 hours. He stripped the color out of the hair for the highlights and then recolored it. I have to admit the highlights do look good. HOWEVER ... when it came to the haircut, not good at all. I have very thick hair and it was down to the middle of my back. He cut six inches off all the way around and was done. That is NOT a style .. it was exactly what I had when I walked in only shorter. When I tried to explain to him what I wanted, he told me that I didn't need to be so rude. EXCUSE ME ?!?!?!?!? It was as if I had personally insulted him when I tried to tell him, as the CUSTOMER, what I wanted. I have always had my hair texturized and he told me that I didn't want that. When I showed him the part of my hair that needed thinning, he picked it up and started hacking at the ends. I had had enough and told him so. When I went to the front of the salon to pay, I assumed that I would owe more than the Groupon and after turning around to get my wallet, I turned back and he as at his station cleaning up. I stood there for a little bit and then said Hello? He turned to me and said, "We're done". How flipping rude !!!!! The next day, I sent the owner of the salon a detailed message of what had occurred and never heard a word back. I can certainly understand now why they have a Groupon and why the salon was so empty. the owner cut his dad's hair and one other customer the whole time I was there. Unfortunately, the owner had left halfway into my appt. I actually went home and put some layers into my hair myself. It's a good thing my hair grows fast because this length is not what I wanted. That didn't seem to matter to Orlando. He never even checked to see if the lengths were even on both sides, which they definitely are not. There are places where the length needed to be trimmed to match the rest of it but he never bothered to even check. I should have known ... as my father used to say, "If it looks too good to be true, it probably is."
HORRIBLE!!! – I have never gone to The Soho Salon before, but after a lot of researching I called to make a color appointment (I had to call 3 times for anyone to even answer the phone) and when I finally got a hold of someone they said that I could come in that Friday for at 5:30 for the appointment (and the next day I received an email confirmation reminding me of my appointment). So that Friday I drove over to the Salon, and come to find out all the doors were locked and the lights were turned off. I waited around for about 10 minutes outside in 30 degree weather because I was a little bit early but no one showed up. I called and left a message asking for someone to please call me and let me know what was going on, however I did not receive any call and have received no apology.
I ended up calling Scott Miller Saturday morning, and they were able to get me in that afternoon, I have never been happier with the service and with my new hair color. Please be cautious when making an appointment with The Soho Salon, because the might end up making you wait out in the cold for nothing too.
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