860 Maple Street, Suite 300, Rochester, NY | Directions 1461143.156152 -77.647950
Monday through Thursday 8:00 a.m. til 6:00 p.m., Friday 8:00 a.m. til 5:00 p.m. and Saturday 10:00 a.m. til 2:00 p.m.
I was so scared to invest in marble because I thought it had to be specially cared for or that it would mark up or chip easy, but after talking to the guys at Metropolitan Granite, I found out how great it will look years from now and how easy it is to care for too. I love my marble countertops and I show them off to everyone I know. Thanks Metropolitan Granite.
We can’t say enough about how much we love our brand new granite countertops from Metropolitan Granite. They did a fabulous job of installing them, and the amount of choices we had when we picked them out was incredible. We loved everything about the experience.
My husband and I went to Metropolitan Granite look for new floors and we were totally surprised at the different types. I was completely overwhelmed until we sat down and talked with their experts. They completely understood what we wanted and what we were looking to invest in. They really took the time to listen to us about our lifestyle (with kids, dogs and cats!) and gave us a number of options. They also took the time to explain the difference in brands and quality. Even after it was all installed and looking amazing, they took the time to tell us the best way to take care of it so it would look amazing for years to come. I can’t thank Metropolitan Granite enough for how helpful and knowledgeable they were and how much we love the finished look and feel of our new floors.
We had our countertops installed last year and loved everything about them. We then decided it was time to invest in a backsplash to match. Once we decided what would look best with our kitchen, we put a deposit down. It was the best investment we ever made in our home, both the countertops and the backsplash. I wasn’t sure how it would look because what we decided to get was a little different than what I had in mind. But the professionals at Metropolitan Granite and Marble really know their stuff. They were able to sit down with us and show us project after project and sample after sample. I really got a good feel for what my kitchen could look like with the new backsplash added to the countertop pieces. By the time we chose, I felt really good about how it would turn out. Once it was up, I felt really great because it looked so much better than I expected. Everyone there was so patient with me and didn’t push me into choosing anything in a hurry. I felt like they really wanted my kitchen to look as good as I wanted it to look!
Do not use if you want proof go to the Better Business Bureau and you will see they have an "F" rating. My experience with them was I gave them a deposit for my granite slab. They dropped and boke my slab and I could not find the same color so I asked for my money back and had to take them to small claims court and won. I am still trying to collect my deposit back from them. Horrible experience.
No Followup service. After 4 yrs sink fell out of the counter top. Promise to come but and two days still no show with only contact being with secretary who cannot comit to repair. POOR JOB. WOULD NOT RECOMMEND THIS COMPANY
Horrible Experience. I was told 4 weeks to install. It took 6 and no one ever bothered to call us. When installed the routered edge of the countertop was terrible, all rippled. I was told the fabricator was fired. To my surprise they sent the new fabricator a month later to try to fix it. It could not be fixed. The owner admitted they should have advised us not to router the edge of soapstone due to the difficulty. He said he would install new countertops at no cost to us in 3 weeks. it has been 6 weeks and now they will not return my calls. Stay far away.
I was very pleased with the service, selection and prices at Metropolitan Granite. I enjoyed my visit to their Rochester showroom and felt Lynnsey went above and beyond to help me find slabs I absolutely loved. They did a beautiful job on the install in my kitchen, and were able to do the install 2 weeks ahead off schedule. I was so pleased, I jumped at the opportunity to add a granite countertop to my ½ bath, another project that was turned around very quickly. I would definitely recommend Metropolitan Granite to friends and family.
Ish is a complete thief! Paid half down and he claimed he broke my slab, I would have to choose another. I asked for a refund when he could not get the same color. Even after he lost in court he will not pay. STAY AWAY!!!!
STAY FAR AWAY FROM THIS PLACE!!! – This is the worst experience I have ever had with a company, they should not even be in business. They do nothing but lie and decieve you. Check out on how many times they have been to court and call the bbb before giving Ish any of your money. Go online and do your research and you to will see what other people are saying. BEWARE!!!!!!!!
I would like to apologize for any frustrations my company has caused you. I truly am grateful for the opportunity to work for you. We have made some great upgrades to our staff in the front office and in the manufacturing, installation departments. I would love an opportunity to show you the improved Metropolitan Granite if you will allow.
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