Groff's Graphic & Personalized

11/02/09

Avoid At All Costs!!!

by Samantha F

My brother and his new wife came to Heather for their invitations. They ordered a very simple design and were specific about when they wanted the invitations mailed. Heather got everything wrong. The invitations were weeks late, most arrived smudged or wrinkled or in otherwise terrible condition, worst of all she only mailed invitations to SOME of the guest list. She was rude and unapologetic when confronted. My fiance and I had signed a contract with her, which we cancelled after the debacle with my brother's invitations. This was months ago and she still has not returned the money she owes us. Avoid this company at all costs, the website looks great but the finished product and customer service fall very short of the mark.

• Pros: None

10/26/09

Horrible Customer Service

by DandyJ

I started out very happy with my decision to use Groff's Graphics for my wedding invitations. The invitations really are beautiful.

Then things all went down hill. The invitations were slated to come around the middle to end of October. I needed them earlier so I paid a $200 rush fee.

When they did not show up when expected I tried contacting Heather several times. She finally got back to me on 10/19 and told me they were in the mail. I did not receive them until 10/23.

She lied as the postage/post office stated they were not placed in the mail until 10/21. We then realized that we were missing part of the monogram seals we paid an upgrade charge for. I tried to contact her immediately and asked if she could overnight them.

Heather responded Monday morning saying she could not overnight them, sorry. She could only put them in tomorrows mail as today's had already been picked up. Apparently she couldn't even fix her own mistake by dropping them at the post office.

She has also refused to reimburse me the rush fee even though they ended up coming the same time they were originally expected. She has not even been apologetic. She only apologized in saying that she can't give me any of my money back and cannot overnight the seals.

The invitations are pretty but not at all worth the time, effort or money it took to deal with this company. I feel robbed. I really suggest you go elsewhere. If things don't work out just know that you are out of your money and she won't be making any effort to rectify the situation.

Total and complete dissapointment and I've been swindled of $200.

• Pros: Pretty Invitations.. if they are complete
• Cons: Incomplete Invitation, bad customer service, took my money

10/20/09

Great Products and Over the Top Designer

by Victoria80

I have been working with Heather of Groff's Graphics for a couple months now for my destination wedding for June 2010 and I have to say that the service and designs are FABULOUS! I booked early because I knew the popularity of her work.

Proofs are fast and the designs are what I have invisioned the whole process. She has listened to all my needs and thoughts and has created and out standing invitation for my upcoming wedding. I cannot wait to start on the accessories in a couple of months.

• Pros: custom designed to your needs
• Cons: not located closer