This place is owned by Bernie Constable but Rick was the "stylist" who butchered my hair. When I called to complain about my haircut and ask for a refund he (Bernie) did not ask for me to come in to see what I was upset about, did not want to discuss it, and hung up on me. A section of hair approximately ten inches long was chopped off in front of my right ear and I can only wear my hair straight down now (no ponytail, can't put it behind my ear)in an effort to hide the missing piece. I was so anxious to get out of there (the place is a dump and Rick made me very uncomfortable) that I didn't notice that a whole section of hair was missing until after I left. I have *never* gotten such a bad cut and have never been treated with such disrespect. Bernie's only interest is in your money, not in providing a high level of service or a satisfied customer. He obviously does not care about repeat business. I had to go to another salon to have what *could* be fixed, fixed but it will take at least a couple of years for the section of chopped off hair to be the same length as the rest of my hair. I regret not turning around and walking out when I saw what it looked like inside even though I had purchased a coupon to this establishment. Better I had been out the money I spent on the coupon than a ten inch long section of hair!