Ricci's Family Restaurant

Doesn't Recommend

gperna82

Joined 4 years ago

Do not go there!. Okay I never am the person to write reviews but after what happened to me there. I will never refer or go to this Restaurant again. It doesnt even matter to me about the food but the service was terrible. I asked for a separate check from my party because I only had my debit card. Not only did she charge for a wrong meal, but she did it 3 times. Knowing that this meant my bank account was overdrawn now because of this genius waitress. She never apologized. So i went up to the front and told them what she did. They hostess gave me a dirty look and looked to another girl to handle it. My arguement is now I have no money on a holiday weekend regardless if they voided the charges it still takes 2 business days to clear. I wasnt gonna take that lying down. I made them call my bank so I can have them verbally allow my bank to release the holds. 5 girls ganged up on me saying that I was wrong. I have gone to many nice customer friendly Restaurants in Rochester, NY. I HAVE NEVER BEEN TREATED WITH SUCH DISRESPECT AND HORRIBLE CUSTOMER SERVICE. I was raised in a restaurant and also worked in one. I know how you are supposed to treat people in food service. I attempted to call back and speak to the owner, the owners daughter I will admit was kind enough to help get the money put back into my bank account. But she kept cutting my short so I couldnt tell her how they treated me. From my experience an Owner of a Restaurant should be aware of how staff treats the customers and let there staff know that this type of behavior is totally unacceptable and will be tolerated under any circumstances. I do not think an apology was asking to much from the staff I myself was not a perfect server but I at least had the common sense to own up to my mistakes and addition be respectful to my customers, hoping for repeat customers. Do not go to this restaurant!!!!

Recommends

lindsayny

Joined 7 years ago

Great little place. This is a great little place in Greece with pretty good food and very friendly staff. The food is always great! The place is not a whole lot to look at, could use an updated look. They do take-out too.