Scott Miller Salon & Spa

09/18/09

Never had a bad hair day since Scott Miller Salon

by lovedemsox

I cannot believe the negative reviews I read here!

I have been a regular customer for 15 years - have strongly recommended them to friends and colleagues - and trust Scott Miller enough to even send my mom and daughter there! Not one of these people has been anything but DELIGHTED with their experience at Scott Miller Salon.

Yes, occasionally mistakes have happened. No one's perfect. However, the few times I have had to raise a concern, I have received extraordinary resolution to the problem, and have been dealt with dignity and warmth.

However, if you don't have the backbone to raise your concern in person with them, how can a proper resolution be achieved? The folks there are friendly and approachable. There's no excuse not to talk to them except for one's preference to anonymously complain.

I'd rather focus on the exceptional haircuts, waxings, nail services, skin care consultations and family atmosphere that I have experienced 99% of the time at Scott Miller.

If you trust yourself to be able to truly dialogue, you can trust Scott Miller Salon to deliver the same exceptional results for you.

08/06/09

average at best

by rip24

Was hopeful and expecting a little more skill in terms of waxing- not entirely disappointed...but definely not wow work- I may give another try eventually because everyone was very nice and time efficient....and the prices are fair. Service itself was not met w/ a lot of expertise.

• Pros: impressive presentation-look/size, friendly, time conscious
• Cons: hype and skill doesn't match service

06/22/09

Worst salon experience in Rochester!

by happymewallen

I'm originally from the NYC area, so I was looking for a new salon to get cut and highlights in the Rochester area. Boy did I make the mistake of my life. They're stylists are seperated by colorists and hairdressers, which is fine because this is what I was used to where I was originally from. I went to a young lady named Katie with (no personality, didn't seem like she was genuinely interested in keeping a new client) to do my color...I went in with light brown hair with light golden highlights...I told her that since winter was around the corner I wanted to go a notch lighter with my highlights, she proceeded to take a brush and start brushing my head with what looked like a very dark dye, but it was hard to tell when it's wet what color it really is. 15 minutes later she's done and eventually I get sent to one of the other girls to rinse. So the shock of my life was when I sit in front of the mirror and I have black streaks in my hair, with some of the original light gold highlights poking out from underneath. The color made me look pasty even though I had a tan. I was in such shock that I just wanted to get the hell out of there. I paid a whopping $160 + tip for this terrible service and the colorist didn't even do the blowout afterwards. When I got home my husband couldn't believe it, and the next day at work I had 6 co-workers ask me what the hell I did to my hair...I had had enough and I called the salon to see if they could fix it (something in my 33 years on this earth have never had to do before). Although the staff was nice in getting me into see the head colorist to fix it, the damage to my color was done. I has since been 7 months and my hair is still damaged. Since then I have made sure that everyone I know hears about what happened to me at this salon so they don't make the same mistake I made. I've met 3 different people that have not had good experiences in the same salon, I wish I had run into them before my appt. In my opinion the owner should have personally called me to apologize for all the torture and embarrasment I faced those 2 days, and refunded my money. Mr. Scott Miller if you're out there it's a shame that you probably don't know this is happening at your salon. Luckily I took my future business to Shear Ego, where wonderful Raquel has been slowly working with me to get my hair back to it's original condition.

• Pros: Where there any?
• Cons: Inexperienced staff charging NYC pricing