1625 N. Clinton Ave, Rochester, NY | Directions 1462143.18995 -77.61311
M-F 9am-5pm, Sa-Su Closed
Neighborhoods: Group 14621
Terrible – Spatola’s did an all around terrible job with the tent we rented for our wedding day. First, there was a large tear in the top of the tent-luckily it did not rain that weekend. Secondly, when we began to set up our tables and chairs, we realized they didn't fit like we planned; so we measured. Our tent was 10 feet too short. That's not the worst part. We called Spatola's to tell them they brought us the wrong tent. They said, "oh yea, our larger middle section had a hole so we brought the small one". Not only did the KNOWINGLY bring us the wrong tent, but they were going to hope we did not notice and STILL CHARGE US FOR THE LARGE TENT!! After calling them out, they did bring us risers for the head table to make up the difference in price. However, there was more disaster the next day when my family tried to put up the side walls they brought us. They only brought three of the four we ordered and two of those three were MOLDY!! The side walls themselves were missing hooks and were ripped which caused them to look terribly droopy. Because of the sagging, the walls let in light which altered our photographers pictures-this was the whole reason we got sidewalls was so our pictures would look nice. Even after bringing these problems to Mr. Spatola's attention, he refused to acknowledge that there were problems and did not return several of our calls. Overall, a TERRIBLE experience and we will NEVER rent from them again or recommend them to anyone.
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