I am a Korean and I actually went there for a while until I just couldn't take it anymore. I once brought my American friends there. Since it was there first time trying some Korean food, they were very excited about Ban-Chan, which are side dishes you eat with your meal. My friends loved it and they wanted some more. (It is free service, and it is free refills.) When we asked them for more, onwer said "It's like they came to eat Ban-Chan, not Meal" I was so embarrassed front of my American friends so felt so bad. That wasn't the part of my culture I wanted to show them... I can't even count all the episodes. I know they were noticed by couple newspapersdo not believe it Lots of friends and I were their costumers for years but we KNOW right people do not run the business.