Reviews & Ratings for Veneto Wood Fired Pizza & Pasta

08/21/08

Simple Rochestarian

by AdamYoung at Citysearch

I response to Mark Strickland. I have visited Vento?s several times and have always enjoyed the food and the service. I have read your review on several sites and find them to be absolutely absurd. Obviously you have never traveled outside of Rochester because adding gratuity is common practice all over the country, and in fact all over the world. Also in regard to adding a third chair to a table for two may actually be against fire codes.

• Pros: Food and Service
• Cons: parking

12/08/07

I don't agree with either of the other reviews!!! I love Veneto, very nice down to earth people. The food is amazing, everyone can have a bad experience somewhere. Also, 20% gratuity is standard these

by jwood22 at Citysearch

I don't agree with either of the other reviews!!! I love Veneto, very nice down to earth people. The food is amazing, everyone can have a bad experience somewhere. Also, 20% gratuity is standard these days and it shouldn't be argued with. 7 people is a large party and is difficult to serve well! Don't go out if you don't want to tip. That is not an upcharge its standard

10/18/07

Good Food, Horrible Service

by markstrickland at Citysearch

Incident #1: It's a shame -I like the food very much. Once I was having dinner with a friend at a small table. We were surprised by a visit from another friend, but the restaurant would neither get him a chair nor get us a different table. He ended up leaving.

Incident #2: The restaurant added a 20% Gratuity to our bill, even though we only had a party of seven.

I have never heard of seven people being considered a "large party". This charge upset everyone at our table.

After my guests had all left, I re-entered the restaurant to inquire why this charge was on our bill.

Instead of speaking with me or reasoning with me, I was simply asked to leave.

The following day I called and asked to speak with Tracy, the Restaurant Manager. She said that the gratuity was their standard practice. The manager further explained that there is a lot more work for a large party and a major inconvenience for the kitchen and wait staff. It was a burdon to take care of a table of seven people and we were to be up-charged for their having to endure this situation. I was then informed that we were no longer welcomed at Venetos.

• Pros: Good Food
• Cons: Very rude staff and horrible customer service

06/12/07

good food, questionable staff

by sweetbella at Citysearch

i don't mind waiting for good food, but the staff should be a little more accomodating to the fact that people will be hanging around for two hours and not be so exasperated. the food is good, but i don't think i'd wait for it again when there are plenty of other nice italian places to go where the staff seems more capable.

12/01/06

BEST PIZZA GREAT SERVICE AWSOME MANAGER

by glezen at Citysearch

I LOVED THIS PLACE. THE PIZZA IS WONDERFULL AS WELL AS THE PASTAS. ALL OF THE MEALS ARE FRESHLY MADE AND ARE DELICIOUS. I LOVED THE STAFF AND THE MANAGER WAS AWSOME. THE ONLY THING THAT UPSET ME WAS THE RUDNESS OF THE CUSTOMERS THAT HAD TO WAIT. I GUESS THEY DON'T UNDERSTAND THAT GOOD FOOD TAKES TIME.

• Pros: FRESH FOOD
• Cons: NASTY CUSTOMERS THAT HATE TO WAIT

11/27/05

You've never had pizza like this!

by afoodgeek at Citysearch

My date and I ate at Veneto last night and we were very impressed! We arrived around 7:30pm on a saturday and put our names on the waiting list. Veneto makes waiting fun with their very own wine/piano bar next door. The bartender was very helpful in finding a wine to suite each of us while we listened to the jazzy sounds belting from the piano. Our drinks were only half gone when we were told our table was ready next door. We brought our drinks to our cozy table for two. Veneto's menu is very simple but everything sounds delicious! I chose the greek pizza and my date chose the pollo, both were fantastic! Veneto has turned pizza into a fine food!

• Pros: Inexpensive, Good Parking